DR. RITU NARANG

Associate Professor

Marketing, Organizational Behaviour, Retail

Business Administration

Basic Details

DR. RITU NARANG
22031660
Associate Professor
Business Administration

Qualification Details

S.No. Qualification Name Of University Passing Year
1 MBA Degree University of Lucknow 1989
2 PhD Degree University of Lucknow 2001
3 D.Litt. Degree University of Lucknow 2014

Positions Held

S.No. Employer Designation Employment Period
Date from Date to
1 O3427University of Lucknow Part-Time Lecturer 06/02/1996 09/06/2004
2 O3428University of Lucknow Assistant Professor 10/06/2004 10/06/2008
3 O3429University of Lucknow Assistant Professor Stage II 10/06/2008 10/06/2013
4 O3430University of Lucknow Assistant Professor Stage III 10/06/2013 10/06/2016
5 O3431University of Lucknow Associate Professor 10/06/2016 Presently Working

Academic Details

Recent Significant Publications, Articles, Cases

S.No. Title Journal Volume/Issue Year
1 O12837Psychographic Profiling of Prospective Organic Skin Care Product Users Global Business Review (Scopus Indexed) ABDC Journal Thomson Reuter Impact Factor: 2.4 nil 2024
2 O12838Role of Modern Technology in Unorganized Retail Sector Journal of the Knowledge Economy (Springer), Scopus Indexed. Thomson Reuter Impact Factor: 3.3 nil 2024
3 O12841A Systematic Literature Review on Technology-Enabled Experience in Hotels Journal of Tourism, Hospitality and Culinary Arts (UGC Care List) Vol 15 (1) 2023
4 O12829Extrinsic Cues on Websites- Content Analysis on Natural and organic Skin Care Products SCMS Journal of Indian Management (Scopus Indexed) XX(1) 2023
5 O12839Mediating Role of Spirituality and Religiosity in Relationship between Ethnocentrism and Purchase Intention towards Foreign Goods International Journal of Business and Emerging Markets (Inderscience) Scopus Indexed 15(12) 2023
6 O12840Spreading Netflix Culture Stirs a Furore Asian Journal of Management Cases (Scopus indexed) 0 2023
7 O12843Customer Engagement and Experience in Unorganized Retail: Role of Modern Technology Pacific Business Review (WoS Indexed) 14/12 2022
8 O12844Development of a Model on Technology-Enabled Service Encounters in Hotels Pacific Business Review 15(6) 2022
9 O12842Growth and Development of Indigenous Entrepreneur¬ship in India: A Contextualised Institutional Support Model Journal of Social Sciences Vol 70 (1-3) 2022
10 O12845Abrupt Transition from Offline to Online Learning during COVID-19: Perceptions, Motives & Experiences of Higher Education Students Youth Voice Journal (Scopus Indexed) ISSN (online): 2969 2021
11 O12846Creating Experiential Value through Technology Enabled Service Encounters in the Hotel Industry Youth Voice Journal (Scopus Indexed) ISSN (online): 2056-2969 2021
12 O12847Impact of Demographic Factors on Purchase Intention of Organic Skin Care Products: A Study in Select Cities of India Orissa Journal of Commerce (UGC CARE List I) 42(4) 2021
13 O12850Advertising, Selling and Promotion: Indian Text and Cases Book published by Pearson ISBN: 978-93-53435-77-6 2020
14 O12848Antecedents and Consequences of Growing Popularity of Digital Consumption Encyclopedia of Information Science and Technology, Fifth Edition (3 Volumes)”, pgs. 1066-1084, IGI Global Publication ISBN: ISBN13: 9781799834793|ISBN10: 1799834794|EISBN13: 9781799834809. 2020
15 O12849Managing Challenges in Service Encounters through Integration of Technology Shodh Sarita (UGC Care list I) 7/28 2020
16 O12851A Shift towards Organic Products in view of Sustainable Consumption Research Chronicler: International Multidisciplinary Research Journal VII 2019
17 O12852Online Consumption of Video Streaming Portals by Indian Youth Youth Voice Journal (Scopus Indexed) RJ4All Publications 2019
18 O12854Affiliate Marketing: Experiences of Different Companies Book-Driving Traffic and Customer Activity Through Affiliate Marketing, IGI Global ISBN: 9781522526568 2018
19 O12853Amazon.com adapts its Retail Business in India Book-Marketing Management: India Cases, Pearson IESPL ISBN 978-93-325-8710-6 2018
20 O12855Role of Technology in Creating Value in Higher Education” Edited Book Vision 2022: A New India ISBN 978-81-936349-0-5. 2018
21 O12856Impact of Education and Communication on Green Purchase International Journal of Management Studies 4 2017
22 O12858Challenges and Opportunities of E-Tailing in Emerging Economies Book-E-Retailing Challenges and Opportunities in the Global Marketplace, IGI Global ISBN13: 9781466699212 2016
23 O12859Cross-National Emic Scale Development in Health Care Service Quality Book-Marketing Challenges in a Turbulent Business Environment,Springer International Publishing ISBN: 9783319194288 2016
24 O12860Informing an Alternate Model on Green Purchase Conference Proceedings, 12th International Research Conference on Quality, Innovation and Knowledge Management organized by Monash Business School, Melbourne -ISBN: 978-0-646-95012-9 2016
25 O12857Understanding Purchase Intention towards Chinese Products: Role of Ethnocentrism, Animosity, Status and Self-Esteem Journal of Retailing and Consumer Services 32 2016
26 O12830Challenges in delivery of health care services in rural India Book-Rural Development: Initiatives & Interventions, Regal Publishers ISBN: 978-81-8484-466-5 2015
27 O12831Impact of hospital atmosphere on perceived health care outcome International Journal of Health Care Quality Assurance 28 2015
28 O12832Quality of Work/Life and Service Quality Book-Innovations in Services Marketing and Management: Strategies for Emerging Economies, IGI Global ISBN13: 9781466646711 2014
29 O12834How to measure service quality in management education? An exploratory study in India International Journal of Management in Education 7 2013
30 O12833Kingfisher Airlines Nosedives: Can It Soar Again or Will It Remain Grounded? International Journal of Case Studies in Management 11 2013
31 O12835Measuring Consumer Spirituality through a Valid Scale Conference Proceedings, India Academy of Management, 3rd Biennial Conference, IIM Ahmedabad ISBN 978-81-920800-2-4 2013
32 O12836How do management students perceive the quality of education in public institutions? Quality Assurance in Education 20 2012

Conferences, Seminars &Talks

S.No. Details Year.
1 O130883. Invited online Lecture, “Emotional Intelligence as a Tool for Motivation”, Refresher Programme in Motivational Skills, organized by UGC-HRDC, University of Lucknow, 13 February, 2024. 2024
2 O130892. Invited Speaker in Plenary Session in National Seminar on “Entrepreneurial India: A Fascinating Vision” organized by Department of Economics & Women Cell, RKSD College Kaithal (Haryana), 5 March 2024 (online mode). 2024
3 O130901. Invited Speaker in Plenary Session in National Seminar on “Role of Women Empowerment in Economic Development” organized by Hindu Kanya Mahavidyalaya Jind (Haryana), 29 March 2024 (online mode). 2024
4 O130838. Invited Lecture on the topic, “G-20”, Avadh Girls’ Degree College, Lucknow, 7 February 2023. 2023
5 O130847. Invited offline Lecture on the topic, “Empathy” to Railway Officers of Indian Railways Institute of Transport Management (IRITM), Lucknow, 27 February-3 March, Training programme on ‘IRTS Probationary Officers 2019 (EOL) Batch, 2 February, 2023 2023
6 O130856. Session Chair Marketing, AICTE sponsored International Conference on Future Trends in Business: Knowledge, Skills, Sustainability, Innovation and Technology (online), IILM, 29 July 2023. 2023
7 O130865. Panelist, National Youth Convention “Swami Vivekananda: Positive Thinking”, 13 August 2023 organized by Ram Krishna Math at the Ram Krishna Math, Lucknow. 2023
8 O130874. Invited Session, “Emotional Intelligence”, Refresher Course on Commerce, Applied Economics, Economics & Business Administration (August 14-28, 2023) organized by UGC-HRDC, University of Lucknow, 24 August, 2023 (online mode). 2023
9 O130352. Invited Lecture, “Literature Review and Role of Theory”, Research Methodology Programme, organized by UGC-HRDC, University of Lucknow, 19 August 2022
10 O130829. Invited offline Lecture on the topic, “Empathy” to Railway Officers of Indian Railways Institute of Transport Management (IRITM), Lucknow, 29 August-2 September, Training programme on ‘Ethical Leadership & Emotional Intelligence, 29 August, 2022. 2022
11 O130341. Invited Online Lecture on the topic, “Empathy” to Railway Officers of Indian Railways Institute of Transport Management (IRITM), Lucknow in 3-7 Jan, Training programme on ‘Ethical Leadership & Emotional Intelligence, 5 January, 2022. 2022
12 O13036“Growth and Development of Indigenous Entrepreneurship through a Conceptualized Institutional Support Model, National Seminar on Entrepreneurship Development: Roadmap to Employment Generation and Growth, University of Lucknow, 18-19 February 2021 2021
13 O130378. Invited Lecture on the topic, “Emotional Intelligence for Managerial Effectiveness”, Refresher Course-Commerce & Management (January 12-25, 2021), 15.1.2021, HRDC, University of Lucknow. 2021
14 O130387. Invited e-Panelist on the topic, “Pre-Budget 2021”, ASSOCHAM, Lucknow, 19 January, 2021 2021
15 O130396. Invited Lecture, “Role and Responsibilities of Supporting agencies: DIC, SIDC, DI-MSME etc.”, FDP organized by COE in Renewable Energy Education and Research, Faculty of Science, University of Lucknow (New Campus), 28th January 2021. 2021
16 O130405. Invited Lecture, “Managing Emotions for Effectiveness in Life”, Orientation Programme, Guru Dakshta for Teachers organized by UGC-HRDC, University of Lucknow, 3 August, 2021. 2021
17 O130414. Invited Lecture, “Managing Emotions for Effectiveness in Life”, Orientation Programme, Guru Dakshta for Teachers organized by UGC-HRDC, University of Lucknow, 21 September, 2021. 2021
18 O130423. Invited Online Lecture on the topic, “Empathy” to Railway Officers of Indian Railways Institute of Transport Management (IRITM), Lucknow in 27 Sep-1 Oct, Training programme on ‘Ethical Leadership and Emotional Intelligence’, 29 September, 2021. 2021
19 O130432. Invited Online Lecture on the topic, “Customer Centric Approach” to Railway Officers of Indian Railways Institute of Transport Management (IRITM), Lucknow in 11 Oct-13 Oct, Training programme on ‘Customer Relationship Management’, 12 October, 2021. 2021
20 O1304410. Invited Lecture on the topic, “Emotional Intelligence” to Trainee Officers at Indian Railways Institute of Transport Management (IRITM), Lucknow in 28 Sep-1 Oct. training programme on ‘Ethical Leadership and Emotional Intelligence’, September 29, 2020. 2020
21 O130459. Invited Lecture on the topic, “Emotional Intelligence” to Trainee Officers at Indian Railways Institute of Transport Management (IRITM), Lucknow in 28 Sep-1 Oct. training programme on ‘Ethical Leadership and Emotional Intelligence’, October 1, 2020 2020
22 O1304612. Keynote Speaker at National Webinar on, “COVID 10- Moving Forward from Now”, 30 May 2020 organized by Bora Institute of Management Sciences, Lucknow 2020
23 O13047Deployment of Technology to Combat Challenges of Service Encounters in the Hotel Industry”, International e-Conference on "Technological Disruption in Management, Science and Humanities in Emerging World Order", Amity Business School, Amity University, Lucknow Campus, 28-29 October, 2020. 2020
24 O13048• Invited Lecture on the topic, “Emotional Intelligence” to Trainee Officers at Indian Railways Institute of Transport Management (IRITM), Lucknow in one-week training programme on ‘Big Data, Data Analytics & Artificial Intelligence’, January 8, 2020. 2020
25 O13049• Invited Lecture on the topic, “Emotional Intelligence” to Trainee Officers at Indian Railways Institute of Transport Management (IRITM), Lucknow in one-week training programme on ‘Planning Rail Operations & Commercial Management for CIL Executives’, January 14, 2020. 2020
26 O13050Economic Growth and Health Development’, National Seminar on Social Structure and Infrastructure Development in India, organized by Dr. Giri Lal Gupta Institute of Public Health, University of Lucknow, 28-29 March 2019. 2019
27 O13051Invite Talk State Level Workshop titled ‘Gender Reengineering’ organized by UGC-Centre for Advance Studies in Social Work, University of Lucknow and sponsored by Ministry of Women and Child Development, GoI, New Delhi at University of Lucknow, “Problems, Issues and Situation Analysis 2019
28 O13052• Invited Lecture at State Level Workshop titled ‘Gender Reengineering’ organized by UGC-Centre for Advance Studies in Social Work, University of Lucknow and sponsored by Ministry of Women and Child Development, GoI, New Delhi at University of Lucknow, “Problems, Issues and Situation Analysis”, 4 February 2019. 2019
29 O13053‘Economic Growth and Health Development’, National Seminar on Social Structure and Infrastructure Development in India, organized by Dr. Giri Lal Gupta Institute of Public Health, University of Lucknow, 28-29 March. 2019
30 O13054‘Content Analysis on Gender Portrayal in Netflix Poster Advertisements’, 71st All India Commerce Conference, Faculty of Commerce, Osmania University, Hyderabad, 20-22 December, 2018. 2018
31 O13055'Value creation through technology mediated communication: A vision for 2022’, International Conference on "Vision 2022: A new India". Faculty of Commerce, University of Lucknow, 27-28 January, 2018 2018
32 O13056• Keynote Speaker in National Seminar, “Global Economic Growth 2018: Opportunities and Threats for India”, RMB Institute Bareilly 2018
33 O13057Talk on ‘Knowledge Sharing’ on organized by LMA in collaboration with Shri Ramswaroop Memorial Group of Professional Colleges Lucknow at SRMGPC 2018
34 O13058Round Table on Latest Trends in Human Resource Management’, Amity Business School 2017
35 O13059Special Lecture on “India’s Growth Story: FDI Participation”, Tianjin Normal University, China 2017
36 O13060Special Lecture on “Young Consumers in the Evolving Retail Market”, Tianjin Normal University, China 2017
37 O13061Special Lecture on “An Overview of Indian Culture and Education System”, Tianjin Normal University, China 2017
38 O13062'An Analytical Enquiry into Green Purchase Behaviour of Indian Consumers’, 70th All India Commerce Conference of ICA, Prof. Manubhai M. Shah Memorial Research Award Session on Empirical Researches in the Area of Marketing, The IIS University, Jaipur 2017
39 O13063‘Impact of key factors on green purchase behaviour of Indian consumer’, National Marketing Conference on Major Paradigm Shift in Marketing, Jaipuria Institute of Management, Lucknow 2017
40 O13064Does Spirituality and Religiosity impact Consumer Ethnocentrism and Purchase Intention? ICGTBSR’ 16, IIT Roorkee, Greater Noida Campus 2016
41 O13065Factors Influencing Green Purchase in Hospitality Industry”, National Seminar on Impact of Tourism on Income and Employment in Indian Economy in the Globalized Era: Problems and Challenges”, organized by PSIT College of Higher Education under the aegis of Indian Council of Social Science Research, PSIT, Kanpur, 2016
42 O13066Towards Greener Experience: Role of Education and Communication”, International Conference on Strides in Innovations and Skill Development: A Sustainable Perspective, organized by SMS Varanasi in association with California State University, San Bernardino 2016
43 O13067“Sustainable Healthcare Practices: Role of CSR”, National Seminar on Corporate Social Responsibility and Social Sector Development in India, organized by Dr. Shanker Dayal Sharma Institute of Democracy, University of Lucknow, Lucknow 2015
44 O13068“ A Theoretical Framework on Quality of Work-Life among Knowledge Workers”, National Seminar on ‘Emerging Market Economy and Managerial Challenges’, Institute of Management Sciences, University of Lucknow 2015
45 O13069“Understanding Agri-Business Market’ at Indian Institute of Sugarcane Research, Lucknow 2015
46 O13070“Basics of Agri-Business’ at Indian Institute of Sugarcane Research, Lucknow 2015
47 O13071“Office Etiquettes” at National Bank Staff College, NABARD, Lucknow 2015
48 O13072• Chairperson, Technical Session, Conference ‘Health, Gender & Development: Multidisciplinary Perspectives’, 12th Annual Conference of Indian Association for Social Sciences and Health organized in collaboration with G.L. Gupta Institute of Public Health, University of Lucknow 2014
49 O13073• Chairperson, Technical Session, National Seminar, ‘Public Health and Development in India’, organized by G.L. Gupta Institute of Public Health, University of Lucknow 2014
50 O13074'Achieving growth through combating health problems of Indian populace”, Public Health and Development in India, G.L. Gupta Institute of Public Health, University of Lucknow 2014
51 O13075“Natural Disaster Case Study from the Uttarakhand Region, northern India”, POMS Impact and Vision: Reaching New Heights, POMS 25th Annual Conference, Atlanta, GA, USA 2014
52 O13076“A Study on Ethnocentrism and Purchase Intentions of Consumers in an Emerging Nation”, Centre for Marketing in Emerging Economies, Annual Conference of the Emerging Markets Conference Board, IIML, Noida Campus 2014
53 O13077‘Balancing Work and Life: Do Demographics have a Role?’ International Conference on Excellence in Research and education IIM, Indore in collaboration with Universiti Tun Abdul Razak (UNIRAZAK 2013
54 O13078‘Employee Retention, Commitment, Quality of Work Life and Organisational Culture Linkages: Integrated Conceptual Framework’. International Conference on Excellence in Research and education IIM, Indore in collaboration with Universiti Tun Abdul Razak 2013
55 O13079“Does hospital atmosphere have an impact on perceived health care outcome? A cross-cultural international study in China, Finland, India and Nigeria”, International Conference in Marketing, Indian Institute of Management Lucknow, Noida 2012
56 O13080Exploring the Relationship between Quality of Work/Life and Perceived Service Quality” Centre for Marketing in Emerging Economies, International Conference in Marketing, Indian Institute of Management Lucknow, Noida 2012
57 O13081Gyanvani, IGNOU Sanchar Kendra on ‘New marketing trends in Marketing’ 2012

Awards & Recognitions

S.No. Name Of Awards Year.
1 O13029• Awarded for Contribution to Higher Education & NEP 2020, 5 September 2021, University of Lucknow 2021
2 O13030Awarded Certificate of Reviewing by Elsevier Journal of Retailing and Consumer Services 2020
3 O13031Senior Distinguished Fellow at Tianjin Normal University, Tianjin, China 2017
4 O13032• Best paper award in ICGTBSR’16 for ‘Does Spirituality and Religiosity impact Consumer Ethnocentrism?’ IIT Roorkee, Greater Noida Campus 2016
5 O13033• Emerald Literati Network 2012 Awards for Excellence ‘Highly recommended paper’ for ‘Determining quality of public health care services in rural Indi 2012

Academic/Administrative Services to the University

S.No. Details
1 O9349Coordinator, Team Counseling & Guidance Cell, University of Lucknow
2 O9350Member of organizing committee of ‘Sanskritiki’, University of Lucknow, 2008, 2009, 2010.
3 O9351Ex-• Resident Proctor, Department of Business Administration
4 O9352Member, University Research Committee
5 O9353Ex-Assistant Proctor
6 O9354Observer Undergraduate Admission Test
7 O9355Deputy-Co-ordinator MBA Admission
8 O9356Ex-Provost, Management Girls' Hostel
9 O9357Ex-Director, MBA (Retail Management), IMS
10 O9358Ex-Co-OSD, IMS University of Lucknow
11 O9359Director, Consultancy Clinic, University of Lucknow

Teaching Areas / Specialization

S.No. Details
1 O9342Marketing Management, Organization Behaviour, Integrated Marketing Communication, Brand Management, Retail Business

Research Areas & Interests

S.No. Details
1 O9343• Principal Investigator, “Artificial Intelligence in Unorganized Apparel Retail Sector in Uttar Pradesh: Prospects and Potential”, Centre of Excellence Scheme, UP State Government, 28 January, 2021.
2 O9344• Principal Investigator, a Major Research Project entitled, “An Exploratory Study on Antecedents of Ethnocentrism, Consumer Ethnocentrism and Purchase Intention of Consumers” sponsored by University Grants Commission (2011-2013), New Delhi.
3 O9345• Worked as SDF on a collaborative Project entitled, “Global Health Care Service Quality” with Pia Polsa as Project leader, Department of Marketing, Hanken School of Economics, Helsinki, Finland (2009-11). Funded by Stifelsen Svenska handelshogkolan
4 O9346• Principal Investigator, a Major Research Project entitled, “Identifying Business Opportunities in Rural Health Care System- A Study in U.P.” sponsored by University Grants Commission under 10th Plan (2007-2010), New Delhi
5 O9347Consumer Behaviour, Quality of Services, Consumer Ethnocentrism, Marketing Communication
6 O9348• Principal Investigator, ‘Fostering Entrepreneurial Spirit among Higher Education Institutions’ UP State Research & Development Project Scheme, the Joint Secretary, UP Government letter no. 41/2024/336/Seventy-4-2024-001-04(59)/ 2022 dated 15 March